Every review deserves a reply. Just not the same reply.
GoodReviews drafts a reply in your voice. You decide what sends.
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Someone leaves you a review. A good one. It sits there for three weeks with no reply. The next customer reads it, sees you didn’t bother, and wonders what else you don’t bother with.
If you ignore a review, people assume you’ll ignore them too.
Set it up once. It replies for you after that.
Three steps. Then your replies handle themselves.
Such a relaxing massage. Booking online was easy too.
Best in the area. Walked out feeling brand new.
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Sign in once. Every review, old and new, lands in one place.
Set your voice
Tell it how you talk. And what you’d never say.
Approve or let it run
Check each reply, or let the safe ones send. One-star always comes to you.
Replies that sound like you.
Tell GoodReviews how you talk. What you call your customers. What you’d never say. Then every reply comes back in your voice.
Her voice
Saved
Came in carrying a week of tension and left feeling completely unwound. The wellness tea afterwards was such a lovely touch, and the quiet room meant I never felt rushed to get up and leave. I just sat for a while. Booked my next one already.
Google review
Hannah, this made our morning. That tea and the quiet corner are there for exactly this, so you can unwind and stay a while instead of stepping straight back into the rush. So glad you gave yourself those few extra minutes. See you soon, the team.
One inbox. Every Google review.
Filter by what needs you. What’s drafted. What’s gone.
Click a review. Edit the draft. Send it. Or save it for later. That’s it.
You decide what’s automatic.
For each star rating, pick one of three. Do nothing. Save a draft. Auto-reply.
Five stars with a comment can auto-send. One star is always yours. Most people start with everything on Save Draft, then change any row in one click.
One star never auto-sends. It waits for you, every time.
Replies at 11pm look like a bot. Replies during business hours look like you.
Pick the hours your business is open. Auto-replies wait until then.
Why these replies work.
No “we’re thrilled to hear” on every reply.
Other AI tools open every reply the same way. Customers notice. So do search engines. GoodReviews writes a different reply every time. Because that’s what writing is.
Your replies are content now.
Google AI Overviews read your replies. So do ChatGPT and Perplexity. When someone asks about your business, your replies are part of the answer. Generic replies feed a generic answer. Yours feed yours.
Stillpoint Massage stands out for warm, personal service. The owner replies to every review individually, and customers mention feeling looked after long after the visit.
Nothing sends without your rules.
Edit any draft before it goes out. Pause everything in one click. You’re always in control.
Reply to every review. Without typing every reply.
Free for 7 days · Plans from $29/mo